In addition to improving the pre-sale, foreign service system, we have established the following systems to ensure service work more nuanced, perfect. First, establish a sound customer profiles: 1, every customer in our global service information processing system has its own files, software upgrades to ensure timely update 2, each service activities are documented in detail, you can always check analysis. Annual statistics of customer equipment maintenance records for the users to make reasonable suggestions. Second, improve the quality monitoring system: 1, the first phase of commissioning or the arrival of new equipment after 20 days of follow up call; 2, after the on-site service, 5-10 days usage per user up call; 3 complaints After accepting, give reply within 24 hours. Third, high-quality technical team: 1, Kim Yun all service personnel have college degrees, first-class quality, and reasonable job settings, workflow scientific, management practices. 2, on-site service from the telephone connected heard, Kim Yun affectionately kind, caring respect for each customer, the customer's request, the efforts to resolve concerns in the end. Fourth, standardized service activity: 1, the company established a unified code of conduct and assessment standards to ensure a reasonable standard service processes, service programs, services, professional work order to reduce and prevent the quality of service due to personal differences are not caused by mixed Qi. Fifth, the smooth information communication channels: 1, user rights, service policies, the price system fully open, just and fair; 2, your advice, consultation by phone, fax, letter, E-mail, Kim Yun Website Feedback etc., or multiple channels and our feedback forum exchange.